Terms

These Terms & Conditions, together with the Particulars set out; supersede any Terms & Conditions previously in use. They are based upon English & Wales / Scottish Law, with any disputes being resolved by the Courts of England & Wales / Scotland.

The term “Supplier” means Simply Diamante, the term “Purchaser” refers to the buyer throughout these Terms & Conditions.

The Supplier reserves the right to “Title of the Goods” until payment is made in full.

No alteration of these Terms & Conditions can be made, unless both parties agree them in writing.

The Supplier reserves the right, at its discretion to change or modify all or part of this agreement at any time.

The Supplier reserves the right to change, suspend or discontinue all or any aspect of simplydiamante.com at any time without prior notice or liability.

The Supplier reserves the right to change, suspend or discontinue all or any of the product lines it carries, including its cost price, at any time without prior notice or liability. 

Despatch and Deliveries Policy

All Prices quoted are those set out in the “Suppliers” quotation, including “Artwork” but excludes “Delivery Charges” to either one or multiple locations, or unless otherwise stated.

Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are despatched within 28 working days although the average is between 10 to 15 working days unless otherwise stated. If we are unable to despatch your order within 20 working days, we will contact you by e-mail with an estimated despatch date. 

Under certain circumstances and out-with the control of the “Supplier” in particular when goods are sourced from the third party Manufacturer or other Supplier, delays may occur, when and if this event does happen, the “Supplier” will notify the “Purchaser” as soon at is reasonable, that there will be a delay in delivery.

All deliveries made to the “Purchaser” should be checked within 24 Hours of the date of delivery.

Failure to complete the checking of the goods delivered and the reporting of any such shortages or damages would be deemed by the “Supplier” that the goods have been accepted by the “Purchaser” complete and unharmed.

All deliveries made to the “Purchaser” should be checked within 24 Hours of the date of delivery.

All Damages or Shortages should be reported to the “Supplier” within 24 Hours of receipt and must be confirmed in writing.

Failure to complete the checking of the goods delivered and the reporting of any such shortages or damages would be deemed by the “Supplier” that the goods have been accepted by the “Purchaser” complete and unharmed. 

Prices and Tax

The price shown for the goods excludes postage and packing. The actual charges for postage and packing are shown in the Checkout and before you are asked to pay for the order. If you require your goods to be sent insured please choose the express option when ordering as this option a tracking code will be sent to you by e-mail so that you can track your item through the system. If you choose not to have your item sent insured we cannot take responsibility for items lost or damaged by the carrier. The final price you will pay includes delivery.

Customs & Excise

Customs advise people purchasing goods over the internet to be aware that when those goods arrive from overseas they will be subject to Customs controls.

In some cases this means: duty and VAT may be payable

it may be a prohibited import and require a permit before it is allowed into the country; or

it may be prohibited import and not allowed into the country under any circumstances and will be seized by Customs for destruction.

Delivery to non-European Union countries may result in import duties being required to be paid on receipt of the goods, or in the case of prohibited items, seizure of goods. You agree under our terms and conditions of sale to be liable for these duties and in the case of seizure to accept full legal responsibility and to acknowledge that a refund under either of these circumstances will not be made.

It is advisable to contact your Customs & Excise department prior to placing an order to ascertain the legal requirements for the importation of goods into your country. 

Payment

All orders must be paid for in full before they will be sent to you. The "Supplier" does not send orders on approval and does not give credit.

The "Supplier" reserves the right to apply a surcharge of "6%" above the Base rate set by TSB Bank Plc on all late payments or overdue amounts from the due date of payment.

Cheques made payable to Simply Diamante in English Sterling are acceptable only from United Kingdom Banking Institutions or Travellers Cheques again in £ Sterling only. The "Supplier is unable to accept cheques or Money Orders from outside the United Kingdom due to excessive charges made by the Banks. Cheques take approximately 7 - 10 days to clear, so if the "Purchaser" requires the order more urgently the "Supplier" recommends that payment is made by credit or debit card.  We accept £ Sterling GBP only. If you are shopping from outside the United Kingdom, your credit card company provider will automatically convert the transaction to your own currency. Details are available on request for cash payment.

If payment is made by cheque or cash it is advisable to print two copies of the completed order form for your own reference or in case a problem arises at a later date, as it includes information of the transaction including the order number. One copy should be sent with the payment and the other for your reference as is required by law. The "Supplier" cannot take legal responsibility if the "Purchaser" chooses not to print a copy of the order form for their reference. 

Cancellation & Returns

As a consumer the "Purchaser" has a legal right under the terms of Distance Selling Act 1998 to a 7 day cooling off period whereby they may at any time cancel their order. If the "Purchaser" decides during this period to cancel their order and it has been shipped to the "Purchaser", the "Purchaser" must return it to the "Supplier" immediately it is received in the same condition as it was sent at the "Purchaser" expense. If the "Purchaser" decides to cancel their order after the 7 day cooling off period, which can only be if agreed by the ‘supplier' in writing and the 'Purchaser they will be liable to a £10.00 administration charge for each item returned..

Goods cannot be returned unless it has been agreed with the "Supplier" to do so. Goods will only be refunded if the goods are faulty, in an unsatisfactory condition, or sent in error. An e-mail should be sent to the "Supplier" before returning any goods indicating the reason for the return. The goods should be returned securely. The "Supplier" will notify the "Purchaser" by e-mail of refund once they have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition or sent in error.

Personalised Items will not be refunded under any circumstances, because the wrong size, wording or any other detail supplied by the 'Purchaser' is incorrect.  Therefore it is the responsibility of the 'Purchaser' to ensure that all details are correct before placing any order. Please note that all goods that we produce are classed as personalised goods as they are individually made to the customer order.

Exceptions to the right to cancel
Under the Consumer Protection (Distance Selling) Regulations 2000 Section 13 (c): for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;  Personalised Clothing cannot be returned once ordered under the above directive.
More info about the EU Distance Selling Directive can be found at:
http://www.hmso.gov.uk/si/si2000/20002334.htm

 Confidentially

All confidential information, including payments details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and only used in accordance with the Data Protection Act. Simply Diamante is a trading name and information could be held by the Main Company.

 Jurisdiction.

The contract will be governed by the law of England & Wales/ Scotland and the parties to the Contract submit to the jurisdiction ot the respective Courts.

 Privacy

The "Supplier" is committed to protecting the "Purchaser" privacy. The "Supplier" will only use the information that it collates about the "Purchaser" lawfully (in accordance with the Data Protection Act 1998) and will not knowing or willingly disclose it to a third party without the "purchaser" explicit consent or required to do by law.

The "Supplier" collects information about the "Purchaser" for 2 reasons: to process the order or enquiry; and to provide the "purchaser" with the best possible service.

The "Supplier" will give you the chance to refuse any marketing e-mail from them in the future.

The type of information the "Supplier will collect about the "Purchaser" includes:

"Purchaser" Name

Address

Phone Number

E-mail address

The "Supplier" will not collect sensitive information about the "Purchaser" without their consent.

 The "Supplier" will not send random marketing emails to personal email addresses (spam).

The information the "Supplier" holds will be accurate and up to date. The "Purchaser" can check the information that the "Supplier" hold about them by e-mailing the "Supplier". If the "Purchaser" finds any inaccuracies the "Purchaser" will delete or correct the record promptly.

The personal information the "Supplier" holds be held securely in accordance with its own internal security policy and the law.

If the "Supplier" intends to transfer the "Purchaser" information outside the European Economic Area (EEA), the "Supplier" will always obtain the "Purchaser" consent, unless required to do so by law.

The "Supplier" may use technology to track the patterns of behaviour of visitors to its Web site. This can include using a "cookie" which would be stored on the "Purchaser" browser. The "Purchaser" can usually modify their browser to prevent this from happening. The information collected in this way can be used to identification unless the browser setting is modified.

Question/ comments about privacy should be e-mailed to enquiry@simplydiamante.com

 Security

All transactions are protected by 128-bit SSL encryption. Question/ comments about security should be e-mailed to enquiry@simplydiamante.com

 Complaint Handling Procedure

Complaints will be dealt with speedily, fairly and effectively and all information exchanged will be confidential. The "Supplier" guarantees to respond to all complaints within two working days and notify the "purchaser" as to the likely time-scale and progress of the solution. The "suppliers" complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

 Consumer Rights

Please be aware that this is a legally binding contract. None of the above Terms and Conditions affects your statutory consumer rights.

 Company Information

Simply Diamante simplydiamante.com & associated sub domains are the trading names of Simply Diamante

Head Office address and contact;

Waterland House, 6 Amberley Slope, Werrington, Peterborough, Cambs PE4 6QG United Kingdom

T. + 44 (0)1223 968860

Force Majeure

Neither party will be liable for any delay, loss or damage caused wholly or in part by an Act of God, Governmental restriction, condition or control or by reason of any act done pursuant to a trade dispute, whether such dispute involves its servants or by reason of any Act, matter or thing, out-with the reasonable control of the Company.